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Articles we or others have written that are of interest to people in our space

Costco Model for Auto Mags?

Automobile Membership Card by SorgenfreiMuch has been written about the death of print media and we’ve witnessed the passing of newspapers and magazines on a monthly basis. It is a “sign of the times” as they say and on some level, it is the economy’s way of weeding out the superfluous media outlets. As avid car enthusiasts, we worry about the future of our favorite sources of fantasy in print: the automotive magazine. So we sat down to brainstorm about ways that car rags could reinvent themselves.

The Advertising Model is Dead. Long Live Advertising

It is time to reinvent the car magazine and advertising isn’t the part of the solution – at least in the way advertising is executed today. As marketing dollars dry up and online properties promise the ability to track a users every move online, advertisers are moving away from glossy, 4-color advertising spreads in magazines to the “new” world of online display advertising. On some level you can’t blame them. When you have to fight for every penny in a budget, it is becoming more important to account for every cent. Print advertising, despite what publishers say, simply can’t be tracked in the same manner.

There is no doubt things in publishing are changing rapidly but instead of simply pointing out the obvious, we selfishly want to come up with a solution. After all, we want our auto magazines (A.K.A. “Car Porn”) for the airplane, the beach and yes, even the bathroom.

Benefits of Membership

Our proposal is that the magazines forgo print advertising altogether. The current business model in print publishing cannot compete with the sexy new media that is cheaper, more flexible and measurable. That doesn’t mean giving up on advertising altogether, rather, we suggest that they re-purpose the relationships between the publication, its subscribers and the advertisers.

Think Costco. People pay a yearly fee to get access to discounts and high quality goods purchased in bulk. For most, the savings realized more than pay for the membership cost. For others, the fee is the cost of entry to the occasional deal on electronics or party supplies. In either case, Costco has a steady income stream that they can utilize to perpetuate the machine. They pass on savings to their members but still make a profit on the items they sell. Why can’t magazines adopt a similar model?

Currently, magazines are in a race for circulation so they can charge for the eyeballs that they claim to get every month. Part of that race is to keep subscription rates ridiculously low to entice people to subscribe. This may have worked in the past but as ad rates fall it is clear that it isn’t sustainable. What about this: raise the subscription price considerably to cover more of the costs and give their subscribers access to “members only” benefits that are useful, tangible and shock(!), measurable.

The idea is simple; the advertisers are now called business partners. The publisher, much like Costco, works with the business partners to offer discounts to its “members”. With the yearly subscription, a reader gets discounts on related products that they use often – think fuel, repair, tires, insurance, after market parts etc. Access to the discounts can be via an online or mobile portal or even an affinity card – all of which is measurable. The business partners pay to be exclusive partners or pay the publisher for every transaction undertaken by the subscriber.

Circulation will certainly go down as subscription rates go up but without the dependence on traditional advertising, fewer magazines are required to meet profitability goals. Of course, people who buy off the rack may pay more as well but even now, they are paying premium to read content that is outnumbered by advertising and littered with those incredibly annoying subscription cards.

In order for this model to work, the content in print must be more in-depth, entertaining and different than what is available online. There also must be clear value to paying a premium for an advertising-free publication.

Consumer Reports is essentially implementing this model to a certain degree but they don’t cater to the true car enthusiast – who, for the record, is more influenced by the content than any print ad that is in current publications. Magazines like Automobile already provide a higher standard of journalism and photography. Why not increase the price of entry, implement ways to add value for the “members” and track the efficacy of those efforts at the same time? And just think, subscribers won’t have to deal with all those subscription cards falling into the toilet the next time they sit down read a review!

Filed under: Advertising, Automotive, Marketing , , , ,

Its About the PRODUCT Stupid

I just read a very interesting article on AdAge.com – How To Build Better Car Marketing.  In it Jordan Zimmerman makes some interesting points about how agencies are up for review because marketing automobiles is a unique proposition and in his words “agencies lack a fundamental understanding of how the industry operates.”

I couldn’t agree more but I think that Jordan left out a few key points:

  1. In too many instances, the agencies handling the accounts not only lack an understanding of how the industry works, they lack an understanding of the PRODUCT.  Automobiles are different than sneakers, diamonds or food – all of which the average agency grunt can relate to.  Cars and trucks are complex machines that evoke passion in enthusiasts and owners alike.  Driving and interacting with the machine involves every sense and sensation – whether the owner is aware of it or not.  Yet we trust the communication of core brand attributes to people at agencies in cities like New York who often don’t even have drivers licenses!  In order to represent an automotive brand, everyone on the team should have a passion for the product and have the ability to experience the product on a daily basis.
  2. Agencies need to stop working for awards and keep the goals of their clients in mind.  In the case of the auto industry, it is a monthly cycle that is focused on moving the metal.  Award-winning ads are great, brand awareness is important but every agency should be tasked with helping sell the product and rewarded or penalized based on their ability to do so.
  3. To follow up on the point above, the way agencies are organized it is difficult to measure how effective a national campaign is in terms of sales.  There is a lot of inefficiency in the system with different agencies handling the Tier 1, Tier 2 and Tier 3 advertising.   What about a different model that coordinates the three under one agency and true metrics put in place to measure the efficacy of a campaign?

The role of the advertising agency is changing rapidly and the automotive industry is a primary catalyst to this change.  Even after the economy stabilizes, automotive clients will be running lean and demanding more accountability from their agencies.  Per Mr. Zimmerman, a better understanding of how the industry works is important but I’d argue a understanding of and passion for the product is paramount for success in the future.

Filed under: Advertising, Automotive, Marketing , , , , , , ,

Baskin-Robbins branding for two markets

Baskin-Robbins is creating two new brands for its eat-in outlets aimed at appealing to the higher strata of consumers and for those seeking some cold delight on a budget.

A high-end concept store featuring a specialty desserts, a coffee bar, pastries and self-serve sundae bar will be launched to reach upscale consumers.  For a more broader, penny conscious market, a kiosk-style soft-serve ice cream bar is in the works. This strategy gives the ice cream brand a chance to experiment on the best way to penetrate either segment of the market.

Full article

Filed under: Customer Service, Marketing , , ,

Crispin Porter + Bogusky’s crowdsourcing experiment backfires

Crispin Porter + Bogusky’s always rattling the ad-industry’s cage–whether through disturbing ads for Burger King, or roundly lambasted ads for Microsoft. But recently, they just lost the Volkswagen account–one of their marquees–while Burger King franchisees are blaming Crispin for flagging sales. And their latest experiment may have overstepped the line with designers, who usually pay them a grudging respect.

To create a logo for the electric motorcycle start-up Brammo, they’re crowdsourcing the design, for a reward of $1000. The winner will be announced in six days, and over 700 people have submitted work. But no matter: To many professional designers, so-called “spec” assignments–that is, exploratory work, done for free–is taboo. Many designers think it undercuts them, and denigrates the profession. Designis.ms was among the aggrieved, and they’ve started a Twitter campaign (#nospec) against Crispin.

Full article

Filed under: Crowdsourcing, Innovation, Marketing , , , , ,

Tracking your Twitter marketing efforts

Tweeting all day as a marketing activity continues to require the development of great metrics. Although measuring social media marketing activities does not yet have ’solid’ rules compared to traditional marketing strategies, Jennifer points out a couple of ways you should measure the impact and reach of your Twitter activities.

Full article

Filed under: Market Research, Marketing, Social Media , , , , ,

Enhancing customer’s experience in their own words

Customer experience can be a cornerstone when differentiating a business. As companies around the globe witness the continuous integration of markets across countries and continents, enterprises generate value by creating customer service experiences that are both multilingual and multicultural. As Anand Subramaniam, VP of Worldwide Marketing at eGains Communications Corporation puts its, multilingual, multicultural customer experiences (MMCE) are “delivered in the business and regulatory context of local markets and tailored to the language and culture of the customer”.

Anand gives a step-by-step approach as to how companies can determine their needs for MMCE and ideas to implement it in a customer contact center environment.

Full article

Filed under: Market Research, Marketing , , , , ,

Recession Special: Yahoo! now offers coupons

With the goal of becoming “the center of people’s online lives”, Yahoo launched its Yahoo Deals website, in partnership with Coupons.com, giving visitors the ability to print coupons right from their homes. Yahoo says that searches for the term “printable coupons” have risen by 50 percent this year compared to the same season last year.

The site features a Daily Deals section where it showcases the current deal of the day, along with a clock showing when the deal will end. It also has a zip code function allowing users to find the cheapest gas in their neighborhood.

As “frugality is the new cool” according to Yahoo Shopping Head Greg Hintz, the online giant hopes to quickly find its way into the life of the cost-saving web user.

Full article

Filed under: Marketing , ,

It’s official: BMW will launch electric car sub-brand

Automotive New reports:

BMW will launch a new class of environmentally friendly vehicles under its own brand, signaling that even premium automakers are ready to embrace electric vehicles as a mainstream product.

Without new concepts and technologies, certain carmakers “may no longer be in the market” soon after the advent of a raft of tax penalties and incentives designed to force the auto industry to go green, CEO Norbert Reithofer said.

BMW’s board decided to create a new sub-brand — similar to its “M” label for its high-performance cars — to label a new range of sustainable vehicles, Reithofer said on a conference call on Tuesday.

Full article

Filed under: Automotive, Innovation, Marketing , , , , ,

Starbucks is getting ‘Lean’

We have observed for a while that the service experience at Starbucks has deteriorated considerably. Getting operations leaner might give Starbucks an added side effect from squeezing more margin out of their operations. Their employees will not be as hurried as today and return to giving customers the service they presumably pay for when paying $4.25 for a coffee that across the street costs $1.75.

From the WSJ:
Starbucks Corp. built its business as the anti-fast-food joint. Now, the recession and growing competition are forcing the coffeehouse giant to see the virtues of behaving more like its streamlined competitors.

Under a new initiative being put into practice at its more than 11,000 U.S. stores, there will be no more bending over to scoop coffee from below the counter, no more idle moments waiting for expired coffee to drain and no more dillydallying at the pastry case.
Full article

Filed under: Customer Service, Marketing , , , ,

Free rental cars for flexible travelers

Rental companies often need to move cars from a to b and it’s safe to say that universally, people like free “anything”. This is where Transfercar steps in. The New Zealand company works with the car rental industry, posting lists of cars which they need transporting from a to b. Drivers can either check the website for availability, or enter preferential journeys and be notified by text when cars become available.

Although all journeys begin and end at a rental company’s specified location, the lure of free rental, often with free insurance, free ferry and sometimes even free fuel is enough to attract money savvy travelers to venture slightly off their planned routes.

The idea was born when Espen, one of the founders was working part time at Ace Rentals. He began to notice a trend in large amounts of money being spent on relocation of cars from one branch to another.

Transfercar are currently in the process of raising capital to expand their operation in Australia and the USA. Let’s hope they’re successful.

Check out their site

Filed under: Innovation, Marketing , , , , , , ,

Twitter

  • Any Cymfony users on this Saturday afternoon - I need an assist ;-) 2 days ago
  • It kills me when ppl on a plane carry on way too many small bags and then has the attendants deal with fitting them in the overhead bins 4 days ago
  • Green Focus RS at @ford seems to have become the new meet me here point at #sema 4 days ago
  • Last day at sema, @ford had well executed stand the rest of the majors less so. Much smaller show than past years though. 4 days ago
  • RT @8of12: Chinese web site gives me an error message that says "For compatibility purposes you must use IE" Danish Bank does the same FAIL 4 days ago

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